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    Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior

    Date: January 11, 2013, 10:00am – 12:00pm
    SHRM Great Falls
    Charles Russell Museum
    400 13 Street North
    Great Falls, MT 59401
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    Webinar is being sponsored by the Montana SHRM State Council, presented by Justin Hale

     Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

    Results Depend on Accountability: Be Prepared

     A crucial confrontation is a face-to-face interaction in which we hold another person accountable for a broken promise, a violated expectation, or bad behavior.

    Accountability issues such as lagging performance, quality, and low morale can keep you from getting the results you need. Crucial Confrontations presents a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment.