Event Details
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior
| Date: | January 11, 2013, 10:00am – 12:00pm |
| Organizer: | SHRM Great Falls |
| Location: | Charles Russell Museum 400 13 Street North Great Falls, MT 59401 |
| Price: | $25.00 |
| Event Type: | Meeting |
| iCal link | Add to Calendar |
Webinar is being sponsored by the Montana SHRM State Council, presented by Justin Hale
Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Results Depend on Accountability: Be Prepared
A crucial confrontation is a face-to-face interaction in which we hold another person accountable for a broken promise, a violated expectation, or bad behavior.
Accountability issues such as lagging performance, quality, and low morale can keep you from getting the results you need. Crucial Confrontations presents a straightforward step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment.
