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Event Details

    Seminar- Conflict Roundup: Managing Conflict with Flexibility & Credibility

    Date: September 13, 2018, 8:00am – 12:00pm
    Heritage Hall MSU-College of Great Falls
    $55 for SHRM Members, $65 for Non-SHRM Members
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    Jeri Mae Rowley, Speaker~Trainer~Saddle Maker's Daughter

    Seminar Highlights:
    • Applying Emotional Intelligence to Conflict
    o Know your conflict triggers and strengths
    o Reframing conflict
    o Keep complaints from growing into conflict
    • The psycholoy of anger
    • Five ways to handle conflict
    • Six-Step Conflict Resolution Process
    • Effective Conflict Resolution: When You Are the Supervisor
    • The Art (and Science) of Apology
    You’ll Receive:
    • Your TKI ®Conflict Resolution Style Profile; $45 value.
    • Conflict Resolution by TKI®— is the world’s most popular conflict-handling behavior assessment. Your 10-page personal TKI® conflict assessment will tap into research validated by over 7 millionTKI Conflict Assessments.
    • Robust conflict management and resolution resources.